Our Branch in Berlin Warehouse Berlin
Erich-Weinert-Str. 77,
10349 Berlin
#BerlinerBaer#

Customer information

On this page you will find information about the following topics: lost password, shipping cost and return of goods in event of a cancelation or complaint. Please inform yourself about procedures before shipping any goods back. If you have further questions please feel free to contact us by email or phone.

CONCLUSION / PAYMENT

In our shop you can chose between german or english language when closing the contract. Your order represents an offer to us to conclude a contract of sale. By clicking the button „Confirm order“ you are making a binding order of the goods in your shopping cart. By receiving your order and confirming your order by email we accept your order. With this email the purchase contract has been concluded.

We save your order details and will send it together with our terms and conditions via e-mail to you. You can also review our terms and conditions at our website at the entree „terms of use“ For security reasons your data are not accessible via internet.

The time of payment or debit your account depends on which payment method you choose:

Payment by credit card:
Your credit card will be charged immediately after the confirmation of your order. We will ship your order usually within 24 hrs after receiving your order.

Payment by payment in advance or paypal:
With your order confirmation we send you all necessary informations for a franker of funds to our account. Your goods will be shipped at receipt of payment. When paying by paypal please transfer funds to our paypal account: info@hm-sat.de

Payment cash on delivery (CoD):
We will ship your order usually within 24 hrs after receiving your order. You need to pay directly to the forwarder ( DHL or UPS)when receiving your goods. In case of DHL the driver will charge a extra fee of 2 € (delivery within Germany).

Shipping of Items that require proof of age

If you order a product that requires proof of age, we ship your goods as „DHL Autograph“ respectively „UPS Adult“. The driver will ask for ID respectively will hand over the order to adult persons only. For the option „DHL Autograph“ you need to send us a copy of your ID( Passport, ID card) by letter, fax or scan (by email).

 

Our Branch in Berlin Warehouse Berlin
Erich-Weinert-Str. 77,
10349 Berlin
#BerlinerBaer#