On this page you will find important information on the topics of passwords, contract conclusion, shipping and returns. If you have any questions, we are always available by email or phone.
Contract Conclusion & Payment
You can conclude the purchase contract in German or English. By clicking the “Order with obligation to pay” button, you are submitting a binding offer.
- Acceptance takes place immediately after submission via an automated confirmation email. This constitutes the conclusion of the purchase contract.
- We store your order data and send it to you together with our Terms & Conditions by email. For security reasons, order data is not publicly accessible on the internet.
Payment Method Information
The timing of the charge to your account depends on the payment method chosen:
Your account is charged immediately upon completion of the order. In-stock items are generally dispatched within approximately 24 hours.
For prepayment, we dispatch as soon as the amount has been received. For PayPal, please send payments to: info@hm-sat.de
🔞 Delivery Requiring Age Verification
For products that require age verification, delivery is made via “DHL Eigenhändig” or “UPS Adult”.
Process: The courier will check your ID document and hand over the parcel exclusively to persons of legal age.
Important: Please send us a copy of your ID card or passport in advance (scan, photo or email).